Terms and Conditions

Discount Structure:

DISCOUNT STRUCTURE:

Trade bookstores, Jobbers/Library Fulfillment, Schools/Universities:
- 40% of all orders of three or more books
- 20% off orders of one or two books
- 20% off all course orders
Libraries:
- 20% off all orders
Mail Orders:
- 10% of all orders (non-returnable)


NEW ACCOUNTS:
To establish an account we require pre-payment on the first two orders. After that you will be set up on account, if you so choose, with payment due 60 days from the invoice date. If you also have a Disticor account for magazines please ensure payments for books are issued separately. Contact us at the following numbers to arrange set up of a new account.
Tel. (905) 619-6565 Toll Free (800) 668-7724 (Canada only) Fax (905) 619-2903

PLEASE NOTE PRICES & PUBLICATION DATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.


BACKORDERS:
Any order we are not able to fulfill we will automatically back-order indefinitely unless otherwise instructed at the time the order is placed. Back-orders are usually shipped with the next regular shipment to reduce shipping costs but not guaranteed. If you have particular back-order procedures that you would like followed be sure to provide explicit instructions, in writing, at the time the order is being placed.


DESK COPY REQUESTS:
For all desk copy requests please send request by fax or mail on university or company letterhead with the following details:
Course name and dates
Professor’s name
Expected enrollment


COURSE ORDERS:
Please allow for shipping time when placing orders. If ordering books from the UK or anywhere overseas allow at least 2 months. DDBD cannot guarantee time of arrival; ETA is subject to change at any time.



MAIL ORDER:
If your local bookstore does not carry the title you are looking for ask them to order it in for you. Many stores will do this for you. If not, please visit our website, email or telephone to place an order. Always include full name, mailing address and a contact telephone number. All mail orders are considered non-returnable. We accept cheques, INTERNATIONAL money orders in Canadian or US fund only, VISA and MasterCard.

IMPORT TO ORDER:
Import to order titles are non-returnable.

RECEIPT OF DAMAGED ITEMS:
Goods received damaged must be reported within 14 days of the invoice date at which time arrangements for pick will be made. Credit to be issued at the end of the given month. Do not return damaged copies without prior authorization as there will be no reimbursement for shipping costs incurred.

SHORT SHIPMENT, AND NON-RECEIPTS:
Must be reported within 14 days of the invoice date.

RETURNS:
To receive full credit, invoice numbers, dates and discounts must be provided for each title. If required information is not provided, customer’s account will be credited at the highest category discount. ONLY CREDIT WILL BE ISSUED, THERE ARE NO CASH REFUNDS ON RETURNS.
ALL BOOKS MUST BE RETURNED WHOLE COPY. RETURNS RECEIVED IN THE FORM OF STRIPPED COVERS WILL NOT BE ELIGIBLE FOR CREDIT.
WHEN RETURNING BOOKS BACK FOR CREDIT PACK ALL RETURNS VERY CAREFULLY, USING PACKING MATERIAL TO CUSHION THE BOOKS. If shipment is heavy use smaller boxes instead of one large one. Reinforce the bottom and corners, as this is where most damage occurs during transit. RETURNS RECEIVED DAMAGED WILL NOT BE ISSUED CREDIT.

Deadline Date for Returns:
Books may only be returned for credit if returned within 1 year of invoice date. After that they are not longer considered returnable goods. Any goods being returned after one year of invoice date will not be eligible for credit. ONLY CREDIT IS ISSUED, WE DO NOT ISSUE CASH REFUNDS ON RETURNS.

Course Orders:
Only 20% of total units on an initial order will be eligible for credit without penalty. Returns exceeding 20% of total units ordered will automatically be charged a 10% stocking fee on total units being returned. A written return request is required for return authorization. All goods must be received back in saleable condition and free of retail stickers. Returns received in unsaleable condition will not be issued credit and returned at the customers expense.



Overstock Returns:
Goods being returned must be in clean saleable condition and all titles must be in print. Any books returned in unsaleable condition, free of stickers, or in an out of print status will not be issued credit and returned at the customers expense.

Out of Print and Discontinued:
Out of print titles are not returnable for credit.

Returns Received Damaged:
If returned goods are received in our warehouse damaged they will be returned at the retailers’ expense.

Items Returned In Error:
Titles returned erroneously (e.g. out of print, not our publication) will not receive credit and will be returned at the retailers’ expense.